Here is a clear return policy for Parampara by APJ, tailored to your requirement that returns are only accepted for defective or damaged products and require an unboxing video:
Eligibility for Return
Returns are only accepted if the product arrives defective or damaged. No returns are allowed for any other reason, including sizing, color, or change of mind.
Required Documentation
To initiate a return for a defective or damaged product:
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The customer must provide a clear, unedited package opening video, showing the product as it is received.
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The video must show the package label and the actual defect or damage to the product.
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The return request must be made within 48 hours of delivery.
Return Process
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Email us at support@paramparabyapj.com with your order details and unboxing video attached.
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Our team will review the video for verification.
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Once approved, we will initiate the return and provide instructions for shipping the product back.
No Package Opening Video = No Return
If an unboxing/package opening video is not provided, or the video does not show clear evidence of defect/damage, the return will not be accepted under any circumstances.
Additional Terms
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Returned products must be unused, in their original packaging, with all tags attached.
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Refunds, exchanges, or credits are processed only after inspection and approval.
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Shipping costs for eligible returns will be covered by Parampara by APJ in cases of defect or damage only.
